Friday, April 17, 2009

BPOS

Business Productivity Office Suite - bit of a misnomer if you ask me.

3 days to get the account activated (and Microsoft had to do this manually) and now I can't get my admin account password issued. I recon another 3 days to get the password, so a week to provision the account, a dozen emails to support, not the best experience to convince me to put my business or my clients business on the platform.

Also interesting to note in the BPOS T&C's they recommend NOT provisioning any users outside the USA; they only have US data centres and the service does not perform well outside the US!

Interestingly MS are selling aggressively in the UK, and I bet they are not telling the companies that they are selling to that their T&C's advise against using the service from the UK.

Plus, their Azure platform recently had a 22 hour outage (longer than all of Googles outages over the past 10 years combined), and when interviewed on the subject on the Saturday they quoted that as soon as the team got in on Monday they would investigate it; so I guess their Cloud SLA is Mon - Fri 9 - 5!

I really want to give BPOS a chance, I am sure that MS could deliver something pretty slick, they just seem to be going about it half-arsed right now.

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